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How live007 Protects Your Personal Data

At live007, your personal data belongs to you — we collect only what we need to run your account, process deposits via Touch 'n Go, GrabPay, Boost dan…

Data You ControlEncrypted at RestNo Third-Party SellingMalaysian Law AppliesRight to Request Deletion
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live007 How live007 Protects Your Personal Data
PRIVACY CONTACT PATHS

Reach Our Data Privacy Team

If you want to access, correct or delete the personal data we hold about your live007 account, our privacy team handles every request directly — not through an automated queue. We aim to acknowledge your request within one business day and resolve it within fourteen calendar days. Choose the channel that works best for you.

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Email Privacy Request

Send your full name, registered email address and the specific data action you are requesting to our privacy inbox. We will confirm receipt and provide a case reference number within 24 hours.

Live Chat – Account Settings

Open a live chat session from inside your account dashboard and select 'Privacy & Data' from the topic menu. Our agents can raise a formal data request on your behalf and escalate it directly to the privacy team.

Written Correspondence

For formal deletion or portability requests that require a signed declaration, you may submit a written request through our contact form. Attach a copy of a government-issued ID to verify account ownership before we action the request.

HOW WE HANDLE YOUR DATA

Data Handling, Cookies and Account Security

We apply layered technical controls to every piece of data your account generates — from the moment you tap pay with GrabPay through to the point your withdrawal clears.

Data We Collect

We collect name, email, phone number, device identifiers and payment method tokens. We do not collect wallet passwords, full bank account numbers or government ID numbers unless you submit a formal verification request in writing.

Cookie Use

We use session cookies to keep you logged in, preference cookies to remember your language and lobby layout, and analytics cookies to count page visits. You can disable non-essential cookies from your browser settings at any time without losing account access.

Account Security Practices

All account data is transmitted over TLS 1.2 or higher and stored using AES-256 encryption at rest. Passwords are hashed with bcrypt and never stored in plain text. We run automated alerts for login attempts from unrecognised devices.

Data Retention Periods

Active account data is retained for as long as your account remains open. After account closure, we retain transaction records for seven years to meet financial reporting obligations, then delete all remaining personal data within 90 days.

Third-Party Sharing

We share payment tokens with your chosen wallet provider — Touch 'n Go, GrabPay, Boost or FPX — solely to complete your transaction. We do not sell, rent or exchange your personal data with advertisers or data brokers under any circumstances.

How to Request Changes

To update, export or delete your data, log in, go to Account Settings, and select 'My Data'. You can download a JSON export of your account data or submit a deletion request directly from that page without contacting support.

Your Privacy Questions About live007

The questions below cover the data rights, access procedures and contact details that matter most to account holders in Malaysia. If your question is not answered here, reach our privacy team directly through the channels listed above.

We collect your name, email address, phone number and the device identifier of the browser or app you use to log in. Payment data is limited to tokenised references from Touch 'n Go, GrabPay, Boost or FPX — your actual wallet credentials are never passed to or stored by us.

Yes. Log in and go to Account Settings, then select 'My Data' to download a structured JSON export of your account profile, session history and transaction references. You can also submit a written portability request to our privacy team if you prefer a different format.

Transaction records are kept for seven years to meet financial reporting requirements under Malaysian law. All remaining personal data — profile details, session logs and device identifiers — is deleted within 90 days of account closure. We will confirm deletion in writing on request.

We share only what is required to process your payment — a tokenised reference sent to your wallet provider (Touch 'n Go, GrabPay, Boost or FPX) to complete the transaction. We do not sell, rent or trade your personal data with any advertiser, data broker or analytics reseller.

You can update your name, phone number and email address directly inside Account Settings at any time. If the data you need corrected is linked to a transaction record or identity-verification document, submit a correction request through live chat and our privacy team will action it within 14 days.

We use three types: session cookies (required for login), preference cookies (lobby layout and language), and analytics cookies (anonymous page-view counts). You can turn off preference and analytics cookies from your browser settings without affecting your ability to log in or make deposits.

Reach our privacy team by email with your account reference and a description of the concern. We acknowledge every complaint within one business day. If you are not satisfied with our response, you have the right to escalate to the relevant Malaysian data-protection authority under applicable local law.

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